1. "Don't be afraid of enemies who attack you. Be afraid of friends who flatter you"
2. "Everybody in the world is seeking happiness—and there is one sure way to find it. That is by controlling your thoughts. Happiness doesn't depend on outward conditions. It depends on inner conditions"
3. "Talk to someone about themselves and they will listen for hours"
4. "Actions speak louder than words, and a smile says, ‘I like you. You make me happy. I am glad to see you.". Keep smiling
5. "Personally I am very fond of strawberries and cream, but I have found that for some strange reason, fish prefer worms. So when I went fishing, I didn’t think about what I wanted. I thought about what they wanted. I didn't bait the hook with strawberries and cream. Rather, I dangled a worm or grasshopper in front of the fish and said: "Wouldn't you like to have that?"
Why not use the same common sense when fishing for people?"
6. "Instead of condemning people, let’s try to understand them. Let’s try to figure out why they do what they do. That’s a lot more profitable and intriguing than criticism; and it breeds sympathy, tolerance and kindness. “To know all is to forgive all."
7. "Only knowledge that is used sticks in your mind"
8. "Control your temper. Remember, you can measure the size of a person by what makes him or her angry"
9. "IN A NUTSHELL FUNDAMENTAL TECHNIQUES IN HANDLING PEOPLE PRINCIPLE 1 Don’t criticize, condemn or complain. PRINCIPLE 2 Give honest and sincere appreciation. PRINCIPLE 3 Arouse in the other person an eager want."
10. "The world is full of people who are grabbing and self-seeking. So the rare individual who unselfishly tries to serve others has an enormous advantage."
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